Bilingual Customer Support — Healthcare Appointment Scheduling

Are you bilingual in English and Spanish and confident speaking with customers over the phone? This opportunity is ideal for individuals who enjoy sales-focused conversations, helping people understand available healthcare services, and working toward appointment scheduling goals. As a Bilingual Spanish Medical Appointment Scheduling Representative, you will make outbound calls to health plan members, explain the benefits of available in-home health evaluations, answer questions, overcome objections, and help members schedule appointments while providing professional support in both English and Spanish. What You’ll Do: - Make high-volume outbound calls to health plan members - Assist and communicate with members in both English and Spanish - Educate members about available in-home health evaluations - Explain the benefits and value of available healthcare services - Use provided scripts and call flows to guide conversations - Answer member questions and address concerns - Professionally overcome objections using approved information and resources - Schedule appointments for interested members - Accurately document customer interactions and appointment information - Navigate multiple systems while managing back-to-back calls - Follow established processes, scripts, and compliance requirements Ideal Contractors: - Are fluent in both English and Spanish - Have strong communication and active listening skills - Are confident making high-volume outbound calls - Are comfortable with sales-focused conversations and appointment scheduling - Can professionally overcome customer objections - Are personable, persuasive, and goal-oriented - Can work efficiently in a fast-paced environment - Are comfortable navigating multiple systems and computer windows - Have previous outbound calling, appointment scheduling, sales, or call center experience (preferred)