Bilingual Spanish Cruise Sales & Customer Support Representative

Are you bilingual in English and Spanish and passionate about travel? This opportunity is ideal for individuals who enjoy helping customers plan memorable vacations while combining excellent customer service with strong sales skills. As a Bilingual Spanish Cruise Sales & Customer Support Representative, you will assist customers with cruise reservations, recommendations, billing questions, and other vacation-related needs while providing knowledgeable and professional support in both English and Spanish. What You’ll Do: - Handle inbound customer calls in both English and Spanish - Assist customers with researching and booking cruise vacations - Provide recommendations based on customer travel needs and preferences - Explain available cruise options, accommodations, and vacation experiences - Answer questions about billing, payments, and available options - Accept and process requests for informational materials - Use sales skills to help customers select and book appropriate vacation options - Provide knowledgeable, friendly, and professional customer service - Transfer customers to appropriate support departments when necessary - Navigate multiple systems while assisting customers - Follow established processes, workflows, and compliance requirements - Accurately document customer interactions and relevant information Ideal Contractors: - Are fluent in both English and Spanish - Have a passion for travel and helping customers plan vacations - Have strong customer service and sales skills - Are confident discussing options and converting customer interest into bookings - Have strong problem-solving and communication skills - Can multitask while taking clear and concise notes - Are patient, empathetic, and professional - Can remain effective while working in a fast-paced environment - Are comfortable navigating multiple systems while assisting customers - Have previous customer service, reservations, travel, or sales experience (preferred)