Bilingual Spanish Cruise Sales & Customer Support Representative

Are you bilingual in English and Spanish, passionate about travel, and excited about helping people plan unforgettable vacations? This opportunity is ideal for individuals who enjoy sales-focused conversations, providing exceptional customer service, and helping travelers discover exciting cruise destinations and vacation experiences. As a Bilingual Spanish Cruise Sales & Customer Support Representative, you will handle inbound calls from English- and Spanish-speaking customers interested in booking cruise vacations, exploring available travel packages, and receiving assistance with reservations. You'll recommend cruise itineraries, explain vacation options, answer questions, and guide customers through the booking process while delivering friendly, professional service in both English and Spanish. This opportunity combines travel sales with bilingual customer support, making it a great fit for individuals who enjoy building customer relationships, recommending vacation experiences, and helping guests plan memorable trips. What You'll Do: - Answer inbound calls from customers in both English and Spanish - Assist customers with selecting cruise itineraries, destinations, and sailing dates - Recommend cruise packages, accommodations, and onboard experiences - Guide customers through the reservation and booking process - Explain available promotions, discounts, and vacation package options - Answer questions about cruise ships, ports of call, and available amenities - Assist with billing inquiries, deposits, and payment options - Provide information about dining packages, beverage packages, and onboard services - Help customers understand travel documentation and booking policies - Respond to questions about existing reservations and available booking options - Identify sales opportunities and encourage customers to complete reservations - Process customer information requests and provide accurate travel details - Transfer specialized service inquiries to the appropria