Customer Support (Fraud & Security – Advanced)

Are you detail-oriented and comfortable helping customers through sensitive account security situations? This opportunity is ideal for individuals who enjoy problem-solving, analyzing account activity, and helping customers protect their financial accounts. As a Financial Fraud & Account Security Support Representative, you will assist customers with fraud prevention, detection, and resolution while reviewing account activity, verifying transactions, and providing professional support for card and account security concerns. What You’ll Do: - Monitor and review account activity for potential fraud indicators - Assist customers with fraud prevention, detection, and resolution - Help customers with lost or stolen card situations - Assist with emergency card and cash replacement requests - Support customers with card activation and account security needs - Review transactions and spending history for potential fraudulent activity - Verify account activity and obtain supporting information from customers - Assist with fraud-related notifications and account concerns - Document findings and customer interactions clearly and accurately - Follow established security, verification, and compliance procedures Ideal Contractors: - Have strong attention to detail and analytical skills - Have excellent problem-solving and decision-making abilities - Are comfortable handling sensitive financial information - Can remain professional while assisting customers with stressful situations - Can follow detailed processes and compliance requirements - Have strong written and verbal communication skills - Can type at least 40 WPM - Have financial services or fraud detection experience (preferred) - Have knowledge of chargebacks or electronic funds transfers (preferred)