Customer Support (Fraud & Security – Entry Level)

Are you detail-oriented and comfortable investigating complex account activity? This opportunity is ideal for individuals who enjoy problem-solving, working with detailed information, and helping customers resolve fraud and transaction-related concerns. As a Financial Fraud Support Representative, you will assist customers with suspected fraudulent activity, transaction verification, disputes, and account-related concerns while following established security, verification, and compliance procedures. What You’ll Do: - Assist customers with fraud and transaction-related concerns - Review account and card activity for potential fraud - Make and receive calls to verify transactions with customers - Evaluate and process disputes and chargeback-related requests - Gather and verify information related to suspected fraudulent activity - Monitor account activity and identify potential fraud indicators - Document cardholder, transaction, and case information accurately - Follow established security, verification, and compliance procedures - Navigate multiple systems while researching and resolving customer concerns - Provide professional and confidential customer support Ideal Contractors: - Have strong attention to detail and investigative skills - Have excellent problem-solving and decision-making abilities - Are comfortable handling sensitive financial information - Can follow detailed processes and compliance requirements - Have strong written and verbal communication skills - Can navigate multiple systems efficiently - Can type at least 40 WPM - Have financial services, fraud detection, disputes, or chargeback experience (preferred)