Customer Support Representative — Financial Services (Fraud & Security)
Are you detail-oriented, good at recognizing suspicious activity, and passionate about helping people protect their financial information? This opportunity is ideal for individuals who enjoy problem-s
Are you detail-oriented, good at recognizing suspicious activity, and passionate about helping people protect their financial information? This opportunity is ideal for individuals who enjoy problem-solving, investigating account concerns, and providing dependable customer support in a fast-paced financial services environment. As a Customer Support Representative — Financial Services (Fraud & Security), you will handle inbound customer calls involving potentially fraudulent transactions, suspicious account activity, and financial account security concerns. You'll help cardholders verify transactions, report lost or stolen cards, resolve account issues, and understand available fraud prevention services while maintaining accuracy, confidentiality, and professionalism. This opportunity is ideal for individuals interested in financial services, fraud prevention, and account security who want to develop their experience supporting customers with sensitive financial matters. What You'll Do: - Answer inbound calls from cardholders regarding fraud and account security concerns - Review account activity and transaction details to identify potential fraud indicators - Assist customers with verifying suspicious or unfamiliar transactions - Help customers report lost or stolen debit and credit cards - Support emergency card replacement and emergency cash assistance requests - Assist with card activation and account-related security questions - Review transaction histories and spending patterns to assess potentially fraudulent activity - Verify customer identities and obtain information needed to investigate account concerns - Assist with fraud prevention, detection, and resolution procedures - Provide information about account protection and available security services - Support outbound fraud notifications and card-related security alerts - Coordinate with fraud management teams when additional review or escalation is needed - Accurately document customer interactions, trans