Customer Support Representative — Roadside & Accident Assistance

Are you someone who stays calm under pressure, enjoys helping people, and can provide dependable customer support during stressful situations? This opportunity is ideal for individuals who enjoy problem-solving, coordinating services, and assisting drivers when they need help the most. As a Customer Support Representative — Roadside & Accident Assistance, you will assist drivers, customers, and service providers with accident-related assistance, vehicle recovery coordination, and roadside service requests. You'll handle inbound and outbound calls, coordinate service providers, track ongoing assistance requests, and help ensure drivers receive timely, professional support during challenging situations. What You'll Do: - Answer inbound calls from drivers, customers, and service providers requesting assistance - Make outbound calls to coordinate towing, recovery, and accident-related services - Assist with accident scene management and vehicle release coordination - Create and manage service requests for drivers needing assistance - Communicate with towing companies, service providers, and other involved parties - Provide updates on service requests and ongoing assistance events - Handle callbacks from customers and service providers regarding active service requests - Use mapping tools to locate drivers and coordinate appropriate assistance - Verify service details and document customer interactions accurately - Follow established procedures for dispatching and service coordination - Help resolve unexpected issues or delays with service providers - Provide clear instructions and reassurance to customers during stressful situations - Navigate multiple systems while managing customer calls and service requests - Maintain professionalism, empathy, and patience during time-sensitive situations - Work toward customer satisfaction, service quality, and operational efficiency goals Ideal Contractors: - Have strong communication and active listening skills - Remain calm, pati