Medical Appointment Scheduling

Are you confident on the phone and comfortable helping customers understand the value of healthcare services? This opportunity is ideal for individuals who enjoy speaking with people, overcoming objections, and working toward appointment scheduling goals in a fast-paced environment. As a Medical Appointment Scheduling Representative, you will make outbound calls to health plan members, explain the benefits of available in-home health evaluations, answer questions, and help members schedule appointments. What You’ll Do: - Make high-volume outbound calls to health plan members - Educate members about available in-home health evaluations - Explain the benefits and value of available healthcare services - Answer member questions and address concerns - Use provided scripts and call flows to guide conversations - Overcome objections professionally using approved information and resources - Schedule appointments for interested members - Accurately document customer interactions and appointment information - Navigate multiple systems while managing back-to-back calls - Follow established processes, scripts, and compliance requirements Ideal Contractors: - Have strong communication and active listening skills - Are confident making high-volume outbound calls - Are comfortable with sales-focused conversations and appointment scheduling - Can professionally overcome customer objections - Are personable, persuasive, and goal-oriented - Can work efficiently in a fast-paced environment - Are comfortable navigating multiple systems and computer windows - Have previous outbound calling, appointment scheduling, sales, or call center experience (preferred)